Language skills: Good communication is the lifeblood of the service industry and it is important that your language be devoid of grammatical errors. While we have all learnt the basics of grammar, the most important attributes in spoken English are sentence construction (your ability to form meaningful sentences) and word order (ability to use the right words as per the context). Speak to people in English as far as possible and watch English news channels and sit-comes. The objective here is to develop conversational skills.

Vocabulary : You need to have the words in your vocabulary to tackle all kinds of challenging communication and customer service scenarios. You should be able to demonstrate a satisfactory use of word choice so your customer maintains confidence in your skill sets. Follow the TIS rule (Think it, Ink it, Sink it). When you come across a new word, make a note of it in your personal diary and read it out loud at least three times.

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Here is just such a simple solution, presented in the form of three keys, that when remembered and practiced, keep us going in the right direction and while we walk the path, they also are the catalysts in bringing happiness.

Key 1 – Keep Your Heart Free From Hatred
(FORGIVE, FORGIVE , FORGIVE,FORGIVE,FORGIVE- ALWAYS REMEMBER THIS, DONT KEEP ANY GRUDGES WITHIN YOU FOR ANYONE).

When people, events and circumstances go against our wishes, desires or expectations, they create reactions of anger and frustration within us. These reactions are natural and must not be denied or ignored – rather their underlying reason must be seen and overcome – that of our pre-decided ideas and expectations being thwarted.

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Working in IT industry is not always very pretty, You may not get always chance to work with new technologies, development projects and some challenging. 40% of IT industry in drive by banking and Insurance sector and most of the development is already done only people work to maintain that software to keep running fine. Maintenance is also very challenging job but there some other worse IT jobs. I find out some seven worse IT jobs in IT industry have a close look to all of them.

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Rajesh:Finally, today is that lucky day for me. She said yes. I am so happy. She is mine. Finally my dream has come true. Oh God thanks a lot. You have made my day, in fact my life. Very few people get to live with someone they love; I am one of those lucky ones. My happiness has no bounds. I am very very happy today.

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Date: 24-May

She:Yesterday after so many days I cried. I cried a lot. I was completely lost in dilemma. I was not able to think properly. What should I do? I loved Rajesh a couple of years ago but he didn’t, at that time. Now he loves me but I love Niru. Rajesh wants to settle down in life and he wants me to be with him. Niru has not planned something of that sort, he is just going to complete his MBA first and then will think of getting settled. Rajesh , he is of my age, very much mature; whereas Niru is younger, a bit of immature but that suits his age. Rajesh, my family knows him very well and will be ready perhaps eager to include him in as my husband; whereas Niru, I haven’t told anything about him to mom or dad yet.

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Date:27-March
He:I couldn’t see her for last 5 days. Did she come to office? Isn’t she feeling well? I hope she is alright. Oh God, please protect her.

Date: 10-April

Rajesh: Her father was seriously ill. As a family friend, I helped a lot. She couldn’t go to office for a fortnight or so, but I helped her in conveying the matter to her seniors. I think this last week helped me a lot as in building a rapport with her and her parents. Fate has given me a good chance to get closer to her, I think I can progress here.

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Date: 10-March

He: Since Rajesh has introduced us to each other, the days have been very good for us. I mean I didn’t talk to her or so, but at least we exchange smile regularly. Let’s see whether I can sit beside her sometime and have a word or two.

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Date: 5-march
He:I resumed my normal duty today. It was good to see all those familiar faces once again after so many days. Of course my eyes were searching only one face out of that but still.
Just like my normal schedule, I got into the bus. She was sitting there with the same plain look on her face, nowhere even a single line of recognition, but when she saw me, her face reflected a small smile. It couldn’t escape my notice. Was she happy to see me back in the bus? I don’t know about her, but I was definitely happy to see her.


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Date: 28-Jan

She:Today I saw him in the food court. He was there with two girls and was chatting, laughing, cracking jokes. He seemed to enjoy the company. Is he also a typical boy who just wants to have as many girls around him as possible? Is he a typical flirt? Does he want me also to get included in that group for showcasing?
Probably the two girls were just good friends of him. At least I hope so. Please god please let those be his sisters or just friends, nothing else.

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Date: 26-Jan

He: Today, there was public holiday so I got lot of time to think and analyze the situation. What was my fault? I haven’t done anything wrong. I didn’t ever talk to her, I never tried to flirt, I never gossiped about her except for my close friends. I am even sure that none of my co-travelers in the bus know that I like her. Whenever I stare at her I take necessary precaution as not to be too obvious. I don’t want to embarrass her in any way. When I am trying my best for this, then why did she have such cruel expressions on the face?

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